March 2, 2011 – hotel SystemsPro, a pioneer of Web-based enterprise solutions that enable hotel companies to increase market share and revenue through improved property and staff performance announced it named Natalie Roberts its new Director of Hotel Performance/Customer Satisfaction. Click here to learn more about hotel SystemsPro’s products and services.
In her new position Roberts is responsible for reviewing the clients’ system usage reports to ensure operators are receiving maximum revenue and productivity benefits from the hotel SalesPro, hotel CateringPro, and hotel ServicePro solutions. Ms. Roberts has been with hotel SystemsPro for four years and previously held management positions with Marriott, Hilton, Radisson and IHG properties. She is a graduate of Johnson and Wales University.
“We are delighted to promote Ms. Roberts to her new role. She will personally reach out to our users with news of our free system updates, free education and added training to help them utilize their systems to the highest potential,” said Lana Perkins, senior vice president for hotel SystemsPro. “Our customers consider us a partner instead of a vendor. Ms. Roberts’ familiarity with our clients’ needs and hotel SystemsPro solutions will enable her to proactively help users generate more revenue and operate more efficiently.” Perkins noted that Ms. Roberts will contact all hotel SystemsPro clients/users to personally guide operators in developing processes that build stronger customer satisfaction.
Natalie Roberts, Director of Hotel Performance & Customer Satisfaction
“hotel SystemsPro understands hotels today are operating with smaller staffs. We are here to provide the services and systems to help them operate as efficiently as possible and achieve greater profitability,” Roberts said. “I have 20 years of property experience and know the pressures our clients are under. hotel SystemsPro’s solutions and online training for property staff is ideal to keep their operation running smoothly.”
About hotel SystemsPro
Founded in 1996, hotel SystemsPro is a technology company operated by hospitality professionals who provide high performance, ASP-based enterprise and property solutions that enable hotel companies grow market share through better management of assets, increased sales, reduced operating expenses, and a higher quality guest experience. Hotel SystemsPro partners with clients to provide solutions that scale across a broad range of properties in North America and around the world. Whatever the size of the property operator or its challenges, hotel SystemsPro solutions do the heavy lifting for operators to streamline operations and boost staff productivity and profitability. Our solutions include hotel SalesPro, hotel CateringPro, hotel ServicePro and hotel WebSpace. For more information, visit www.hotelsystemspro.com.
hotel SalesPro is a multi-property ASP sales and catering system with scalable functionality that increases sales efficiency for hotel chains and independent properties. hotel ServicePro is an economical hotel maintenance solution that preserves property asset value and improves guest service by automating the communication, scheduling, tracking and reporting of tasks surrounding best practices, guest requests, safety requirements and preventive and equipment management. hotel WebSpace, is an effective new online marketing solution that drives market share for hotel companies.
Lana Perkins, CHA
Senior Vice President
280 Interstate North Circle, Suite 600
Atlanta, GA 30339
Phone: 770-303-9911 or Toll free: 877-263-3645